Where Mastering the Unpredictable argued why knowledge work resists a flowchart, this volume shows what the practitioners did about it. It follows the ground-breaking first book with concise papers by thought-leaders in the field, together with practical examples, award-winning case studies, and product demonstrations.
Keith Swenson returns as editor, joined by Nathaniel Palmer, Bruce Silver, Layna Fischer, and Thomas Koulopoulos. Silver's presence matters here: he wrote the standard reference on BPMN method and style, so the volume argues its case in front of the notation's most careful advocate rather than around him.
In the two years between the books, Adaptive Case Management moved from a proposition to a practice — global awards, product launches, an online conference, and a great deal of passionate argument. This book captures that moment: the same ideas, now with evidence attached.
Read the pair in order. The first tells you why the old approach fails. This one tells you what people built instead, and how it went.
The problem has since found an audience its authors did not anticipate. Long-running work whose shape emerges as it proceeds, carried out by participants who each hold different pieces of the picture, is now the daily business of anyone coordinating AI agents alongside people.
